Catch 22 Trying to Cancel My Yahoo Account

Written: December 29, 2011

I just tried to cancel my Yahoo account by clicking this page however at the end it failed and said Contact Support. That link for Custom Support was broken. Next on the phone I encountered a person who asked for my security answers, which I provided. Then he asked me for two children’s birthdays which I provided, but he said they were incorrect. His supervisor said the same thing. Over 45 minutes on the phone, mostly on hold. Sad state of affairs at Yahoo when you cannot simply cancel a Free account. These people at Yahoo were less friendly and less logical than our beloved Federal Government. Stay away from Yahoo, you have been warned.

Here is how superior customer support works:

After a client authenticates then you give them what they want, even if they want to cancel
Your web site allows users to login and cancel their own account
Links on your web site work, when they are reported broken then you fix them
You publish a toll-free number where people can find it
You don’t have 6 levels of automated phone service to find out how to cancel an account

Merry Christmas

Written: December 21, 2011

I recently had a client that wanted to send out animated Holiday Greeting cards to their customers so we made several versions for each division in the company.

Then I got inspired to create my own Christmas Card, click to see the message and hear the music.

These animations used to be created with Flash technology a few years ago however today we now use a technology called jQuery that allows you to enjoy these on your iPad, iPhone or iTouch products.

Tags: animation, jQuery, Merry Christmas

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PMPA Award

Written: December 8, 2011

Daniel Payne was presented an award by the Portland Metropolitan Photographer’s Association (PMPA) on December 7, 2011. The award reads, “In Special Appreciation, for your efforts and dedication in the redesign and support of the PMPA website.”

Earlier in the year the PMPA web site won 2nd place in the annual Professional Photographer’s of America (PPA) competition for affiliate web sites.