Written: January 12, 2013
Funny title, but I just had to share how Frontier sent me a wonderful mailer that promised either a $100 Apple Gift Card just to renew my existing service, or a $150 Apple Gift Card to add a new service.
I phoned the 888 number and was connected with a service representative that first asked for my 10 digit account number on my monthly paper bill. I told her that I don’t receive a paper bill because I opted into their paper-free program. I provided her my name, phone numbers, and address, but none of that was sufficient to appease her.
I looked at my Quicken record where it shows the monthly payment to Frontier, however there was no account number listed.
Finally, she explained that to qualify for the $100 Apple Gift Card required that I have two or more Frontier services, however I only have one service – FIOS for Internet.
I had no intention of adding a second service, so the call ended with me receiving no Apple Gift Card.
My tip to the marketing department at Frontier, don’t bait and switch me with an offer that clearly states:
“Renew your existing Frontier plan today and we’ll give you a $100 Apple Gift Card as our special way of saying ‘thanks’ for your loyalty.”
I think that loyalty rewards are wonderful, just not from Frontier.