Clark Collective

Written: February 28, 2017

Suzanne Clark is the principal broker with Clark Collective, and she approached me with a new web project that would easily allow clients and prospects to view MLS properties in Oregon, Washington and New York City. Her team of 8 professionals had their portraits taken by a professional, and we started to gather our gorgeous location photographs for the Home page slide show.

On the MLS side we connected through a service provided by and it provides easy search features:

We used WordPress to develop this new web site, and it allows the staff to make their own updates.

Dealing With Annoying Telemarketers

Written: February 21, 2017

I love to answer the phone when it’s a client or prospect with questions, however when I get a call from a telemarketer it is simply a wast of my time and sanity. What is a business owner to do?

Well, one action that is easy to take is registering your phone or mobile numbers with the National Do No Call Registry.

Only reputable companies will check this list first before phoning you, so it will still not stop the annoying telemarketer that has no regards for our Federal Laws. What I do is make certain that the telemarketer can never phone me again. It is a simple two step process.

  1. Find the Number in Your Call Log

On my Android phone I click the icon for phone, then choose the Log button, find the phone number and click it:

Telemarketing phone number

Telemarketing phone number

2. Add to Auto Reject list

In the upper-right corner there’s a menu icon with three dots, click on that and choose: Add to Auto Reject List

Add to Auto-reject List

Add to Auto reject List

Well, there you have it. That telemarketer cannot dial your number ever again because you have rejected them. By doing this simple step you may cut down on the volume of your telemarketing calls, and thus have more time to run your business.

Have a fantastic week.

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Business Lessons from Super Bowl 51

Written: February 6, 2017

Super Bowl 51 was played yesterday and if you were like me I didn’t even start to watch it until just before half time, as I entered the room I asked my family, “So, who is winning?”

Their reply, “Atlanta, 21 to 3”.

I thought, this is a blow-out, why watch any of it?

So, I headed back into my den and got caught up on email, then popped back in during the 4th quarter. Uh oh, now the score was Atlanta 28 to New England 20, a real game had somehow started to look close, instead of a lop-sided match. So what lessons can we learn about business from the epic come from behind victory that the Patriots enjoyed?

  1. Show up and play the game, don’t give up

During the half time the favored Patriots were down by 18 points, so you may expect some screaming in the locker room. Not so, because they have a classy coach that had confidence that if their team kept at it, they could come back. Just don’t give up before the game is over.

For your business, show up to work, put in your time, don’t give up just because your competitors are ahead of you this week.

2. Statistics don’t play the game, people do

Throughout the game the sports announcers kept telling us all of the statistics, like no team has ever come back from a 19 point deficit to win. No Super Bowl has ended in a tie. You know what? Statistics don’t play the game, but people do. Never count out a group of dedicated professionals that keep on trying, in spite of past precedence.

Empower and encourage your people to play their very best, every day. Affirmation goes a long way to winning results.

3. It ain’t over, until it’s over

The Patriots could’ve felt sorry for themselves, embarrassed to be behind by so many points, so early in the game, however they didn’t stop trying until the four quarters of regulation play ended in a surprising tie game. In business we have quarterly taxes due, so keep on trying to get just one more sale before the quarter ends, all the way up to the last minute.

4. You don’t need to be perfect to win, just better

Remember that the Patriots had two turn-overs in the first half, allowing Atlanta to jump to that early, big lead. The Patriots have flaws, yet they didn’t let their mistakes define how they would play in the second half. In business you will make mistakes, however if you can learn from your mistakes, pick yourself up, and try again, then enjoy the results.

The lessons that we learn in sports can be applied to our business life, because both pursuits are team efforts with rules and results. Let’s learn something from Super Bowl 51 and apply it to our own business today.

My Upgrade Experience to the 2016 MacBook Pro laptop

Written: January 28, 2017

I’ve been using a 2011 MacBook Pro with 17″ display for several years, and it allows me to view web pages under both macOS Sierra and Windows 10. The display is a gorgeous anti-glare, which means that you don’t see your own reflection in it. Once I started using 17″ laptops over 10 years ago, then anything smaller like 15″ or 13″ just seems so unproductive and tiny in comparison, so screen size really matters. In fact, I connect my laptop up to three external 24″ monitors, so that gives me a total of four screens to get all of my work done. Here’s how I use each screen:

New MacBook Pro with three monitors

New MacBook Pro with three monitors

As of January 1, 2017 the Apple store will no longer offer any repairs on my 2011 MacBook Pro, so it was time to upgrade. I did check out several used MacBook Pro laptops on craigslist, but ultimately decided on buying a shiny, new 2016 MacBook Pro. A lot has changed in the last five years with Apple’s lineup of MacBook Pro computers. Let me just show you a side-by-side comparison of how different it was to go from a 2011 to a 2016 MacBook Pro:


Feature 2011 2016
Screen 17″ 15″
Resolution 1920×1200 2880×1800
SSD 500GB 500GB
Ethernet Port Yes
Firewire Port Yes
Thunderbolt Port 1
Thunderbolt 3 Port (aka USB Type-C) 4
USB 2.0 3
Audio line in Yes Yes
Audio line out Yes Yes
ExpressCard/34 slot Yes
WiFi 802.11a/b/g 802.11ac
Bluetooth 2.1 4.2
Touch Bar Yes
Fingerprint scan Yes
Track pad Small Giant
Optical Drive SuperDrive
Weight 6.6 pounds 4.02 pounds

The first big let-down with buying a 2016 MacBook Pro was the smaller screen size of 15″, after using 17″ laptop displays for over 10 years, however because I also use three external 24″ monitors this wasn’t as big of a deal for me in terms of impacting productivity. If I were traveling with my 15″ MacBook Pro and that was the only display, then yes, it would be awkward and inefficient for me to use in comparison to the 17″ model.

Apple makes a lot of noise about Retina, and how gorgeous photos look, however there is no wow factor for me in using a Retina display over the older, non-Retina display. Just good old-fashioned Apple marketing trying to make me fall in love with Retina, well, I’m not in love with it and can easily live without it.

Ports, oh my goodness, what did Apple do with all of those useful, varied ports on my MacBook Pro? Well, they replaced the variety with uniformity, and you only get four of them, oddly enough one of them has to be used for power, so you really only have three left to work with. I’m not a big fan of this move by Apple, because it has caused me to go out and buy additional USB Type-C adapters to:

Apple felt badly enough about this port blunder by temporarily lowering the price of many of their adapters, but they really are nickel and diming their loyal users by insisting that you can only have Thunderbolt 3 connectors. Apple has taken the same physical shape of the USB Type-C connector and upped the data transmission by 4X to a stunning 40Gbps for short cables (aka active), and 20Gbps for longer cables (aka passive).

What’s really new in terms of features is this concept of a Touch Bar that takes the place of what we used to call Function Keys. Yes, you can still have Function Keys, but whenever you start to use an App in the new MacBook Pro then this Touch Bar lights up with new buttons for you to press. No other company has such a system, so at least there’s a little bit of innovation going on here. I do like the Fingerprint scan feature, located in the far-right of the new Touch Bar, because is saves me from having to continuously type in my password to wake the system up after it goes into sleep mode. Yes, sometimes I stop and think long enough that I’m not typing anything on my computer and it falls asleep.

The track pad has become super-sized, which looks kind of funny at first, but then I got used to it. This feature is not making me more efficient, it’s just a marketing gimmick to make the MacBook Pro look different in 2016 compared to past models.

Overall the weight has gone done dramatically, as the 2016 MacBook Pro is some 50% lighter than the older 2011 model. Since I rarely go mobile with my MacBook Pro, this is not a wow feature for me yet. In their quest to get the 2016 MacBook Pro this light they have further reduced the distance that each key moves when press, and oddly enough the new keys are much, much louder than the old keys. As a touch typist I am having to get used to increased noise levels, and I’m the one creating a noisier environment. Too bad that there is no official specification for keyboard noise, just be forewarned that as you move to the 2016 MacBook Pro there’s going to be a whole lot of keyboard noise going on. I would even pay up to $200 to have a quieter keyboard installed on my new MacBook Pro, that’s just how annoying it is to me. Yes, I could use an external keyboard that is quieter, however that defeats the whole purpose of using minimal desktop area for me.

Migration Assistant

So Apple has the wonderful, included App called Migration Assistant, and as the name implies it helps you to migrate all that data from your old MacBook Pro to the new one, so no geek experience is required. My first approach was to use WiFi, because that was the only thing that I had to choose from when I got back from the Apple store. With WiFi connecting my old and new MacBook Pro I was informed by the App that it would take 23 hours to complete the migration. Uh oh, time is money for a freelance web developer, so this amount of time was not acceptable. Why oh why didn’t the Apple sales rep at the Bridgeport Store mention to me that I shouldn’t use WiFi. I specifically asked him, “How much time with Migration Assistant take to run?”

His reply, “About an hour.”

Apple Bridgeport Village – not so helpful

He never mentioned that with WiFi it would take one day to transfer. Who teaches these Apple sales reps about customer satisfaction?

Another observation about Apple reps, when will they teach them that Apple stores accept Android Pay and Apple Pay. The last three times that I made a purchase at the Apple store I asked the clerk, “Do you accept Android Pay?”

Their response each time, “No, sorry, only Apple Pay.”

Then when I pull out my Samsung Galaxy Note 4 phone and pay with Android Pay their jaw drops, their mouth opens, their eyes turn big, and they say, “Huh, that isn’t supposed to work in here,”

Android Pay works at Apple Stores

Samsung Galaxy Note 4 – Not an iPhone

The next morning at 10AM I was at the Apple store for a second trip to ask how to speed up Migration Assistant. The first lady that I asked directed me over to the wall display of dozens of adapters and cables, but couldn’t answer my question so she sought help from the bearded guy with tatoos. The bearded guy asked me five times what computer I was migrating from, and each time I patiently told him that it was a 2011 MacBook Pro, however he had not a clue what ports were included in the 2011 MacBook Pro. What a painful process, I literally wanted to shake him out of his stupor and ask, “Have you ever been trained on Apple products like the MacBook Pro?”

Because there were so many witnesses in the Apple store I didn’t assault this rep, although I really wanted to. Bearded guy then showed me two adapters:

Adding up these two adapters was something like $48 or so. Then I asked Bearded guy, “Well, what about if I just buy this one adapter from USB Type-C to Gigabit Ethernet?”

Bearded guy replied, “Uh, oh, yes, you could do that, I guess.”

So I bought the $22 USB Type-C to Gigabit Ethernet adapter and hurried home, remembering that time is money in my profession. Happily, it took about 90 minutes to use Migration Assistant with my new Apple adapter. While at the store I wisely purchased a USB Type-C to USB connector so that I could use my Garmin bike computer and other USB gizmos.

External Monitors

Since I already own three 24″ external monitors I needed a way to connect between their DVI connection and the USB Type-C on the MacBook Pro. Of course, Apple doesn’t sell such an adapter because they only want you to buy the monitors in their store, so I had to drive Southward into Wilsonville for a visit to Fry’s, the superstore that makes Geeks smile with glee, because they mostly have whatever you need, in stock, although you will not be able to find it yourself. When I asked the Fry’s clerk where their USB Type-C to DVI cables were, we hunted at four different locations in their store until we finally found the aisle that had the product that I had already seen online and confirmed was in their store.

Frys – What aisle is my product on?

Once at home with all of the proper Apple and Fry’s cables I finally had my new MacBook Pro all up and running with all of the account data from before. Ah, time to get to work and start making up for all of the trips and hours away from a working computer.

The Moral of the Story

Apple reps really need to be trained to ask their customers simple questions, like, “What computer are you coming from?”

Frys really needs to have a mobile app that tells you which aisle every product will be found on in the store, instead of relying upon a search party model to find your gizmos.

The new 2016 MacBook Pro is lighter, shinier and way more expensive than a 2011 MacBook Pro. I don’t expect to be any more productive at all by using it, however I will be supported by Apple for the next three years because I paid the Apple Care tax. About this same time in 2020 I will be selling a 2016 MacBook Pro on craigslist, and I will give you a good deal on the price.

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