Even PayPal Has Bugs

Written: September 7, 2016

I use PayPal both in my business and for personal financial transactions because it is so easy to use, especially compared to a credit card. With PayPal I can checkout with just my email and password, however with a credit card I need to supply much more information:

So just from a pure typing viewpoint using PayPal will save you time over using a credit card with every use.

Is PayPal perfect? No. Just today I received a $400 payment, so I logged in and planned to transfer that money into my bank account but was greeted with an odd sight because my balance should’ve said $400, instead it showed no balance:



I’ve never seen this bug before, so I went looking for support and a phone number to call:



I was on hold for just a few minutes and then the support person listened to my bug report, acknowledged that it was a real bug and that PayPal engineers were working to fix the bug, so I just get to wait for my account balance to appear again.

After one day of patiently waiting the techs at PayPal have fixed the bug and my account balance is now correct. See, patience is a virtue..

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Spotting Fake Domain Name Registration Scams

Written: September 2, 2016

As a web developer I own my own domain name of www.tualatinweb.com and several others for clients. Almost every week I receive phony email messages from bogus companies asking me to renew my domain name, or else. Here’s a typical example that I just received a few minutes ago in my In Box:


After a quick glance it could be a credible email because it has a pleasant heading color of orange, and a big, blue button that they want me to push labeled: Renew Now

As an owner of a domain name it is important for you to keep your real account updated so that your web site continues in service without any embarrassing interruptions or down time. Now, let’s dive in and start taking a closer look to understand why this particular email is a phishing scam and not legitimate.

  1. My Full Name

A legitimate vendor has my full name on file, and they will use it in all email communications. Notice that this email has name or personalization included at all. Strike one.

2. My Account Number

Where is my account number in this email? Not to be found. So that’s strike two, folks.

3. Who are You?

As I hover my cursor over the From email address is reveals that the sender of this email is using a domain name of romconsults.com, which is not my actual vendor’s domain name. And that gaffe makes it strike three. But wait, there’s more.


4. English grammar

They used a very odd phrase, “search engine registration” which makes no technical sense to me. Correct phrases would be “search engine optimization” or “domain name registration”.

5. Renew Now

Hovering my cursor over the big, blue button reveals a strange URL address of www.thedomainregistration.net, which is not the name of any vendor that I do business with.




Trust email only from vendors that you know, where they include your full name, show an account number, have a company logo, and use links to only vendor addresses that you are 100% certain of, otherwise it is a bogus email trying to phish your credentials and cheat you out of money.

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Facebook Just Changed Pages and Groups, Ugh

Written: August 16, 2016

I’ve been a daily user of Facebook for years, primarily at the start just for keeping in touch with family, relatives, classmates and friends at church. As time progressed I started using and creating a Page for my web business and Groups for my personal interests. So one thing I do every morning is look at the left side of my Facebook browser window and scan for new posts on my Pages or Groups, but all of a sudden this morning this info was totally missing from Facebook.

Facebook left side

Instead of the very familiar Pages and Groups, now I have something called Shortcuts which isn’t what I want to use at all. It’s so frustrating to use and learn a UI like Facebook only to wake up to a change when nothing was broken before, so it really didn’t need fixing. Instead of instantly seeing my Pages and Groups, now I have to click in the upper-right on the Settings icon:

Facebook settings

From this Settings menu I can see the two things that really interest me:

Of course, this requires me to perform two clicks instead of one click, decreasing my efficiency. Clicking on Manage Pages shows me:

Facebook manage pages

Clicking on Manage Groups show me:

Facebook manage groups

What Facebook really needs to do is allow me to define what I want to show under Shortcuts, which would be a list of my Pages and Groups, just like I had before the change last night.

Big note to Facebook, don’t change my left sidebar without giving me the option to keep it the same way it was. As my dad always taught me, “Son, if it ain’t broke, don’t fix it.”


Yes, that really is United Airlines

Written: August 10, 2016

In my previous corporate job as a Product Marketing Manager I used to fly around the world for business and so I signed up for the United Airlines mileage program in order to earn free tickets and other perks. This morning I received an email from the MileagePlus United program, or so I thought. Just to be safe I did some quick checking on this email to determine if it was legitimate or just another phishing scheme to steal my identity and mileage points.

First up on the scrutiny list is just the heading of the email message itself:

Mileage header

This header showed the correct last four digits of my account number, and they also personalized the email by using my first name in the message. These are both excellent signs that the email is legitimate, because the bad guys typically don’t have this level of information about you, maybe they would know my first name but certainly not my account numbers unless United had been hacked.

Next up is the actual link that they want me to click on:

United sign in link

That link address appears when I hover my mouse over the sign in, and it clearly shows a trusted address of: news.united.com

Near the bottom of the email is a button, so I check out the link address for Learn more.

United, Learn more>

Once again, this link is OK because it contains: news.united.com. This is a trusted address that United Airlines does own.

United is a big company, so they always have a lot of legal text in the footer:

United footer

The final check is looking at the From address in this email:

United, From address

That address of news.united.com is also OK, because it contains united.com, a trusted web address.

I also noted that the message itself was written in American English, and that the spelling was proper, the grammar was correct, and that the message made sense instead of being computer generated gibberish.

Well, there you have it, doing a little extra checking on official-looking email messages is worth the effort to validate that this was a legitimate email from United Airlines.

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