Apple Provides Excellent Customer Service

Written: April 1, 2013

In business I love a good deal, so when my daughter wanted to upgrade her phone she fell in love with the iPhone. I knew that AT&T offered refurbished phones for a good price online, so we logged into our account and found a refurbished iPhone 4 for just $0.01.

iPhone 4


The phone was shipped to our home within 2 days of ordering, and my daughter enjoyed using her first smart phone. She was so excited about the iPhone that she started downloading apps, changing the ring tones, getting a case, etc. that we didn’t activate the phone until 15 days later. Upon activation I called her iPhone but she couldn’t hear me speaking. We ran through some diagnostics at the Apple support site and concluded that the speaker wasn’t working.

We phoned AT&T and explained our audio problem with the iPhone and they told us that we were one day late beyond the 14 day limit for a return, instead we needed to talk with Apple directly. The nice AT&T support person connected us with Apple and we found out that we could either have a replacement mailed to us in a few days, or just schedule an appointment at our local Apple store using the online scheduling with the Genius Bar.

Monday morning we arrived at the Apple store in Bridgeport Village and received our replacement iPhone 4, at no cost. The blue-shirted ¬†employees at our Apple store greeted us warmly, found our reservation, and helped us quickly and efficiently.¬†Now that’s superior customer service that will likely make my daughter a lifelong Apple customer.

Apple Store, Bridgeport Village

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Business Referrals Work

Written: March 21, 2013

I network at the Tualatin Chamber of Commerce and meet a lot of other interesting and hard-working small business owners, like Lucy and Torrey Murphy from Metro IT. When my web client at Hayden’s Grill asked me about IT support, I knew right away that I could refer them to Metro IT with confidence. Hayden’s gave Metro IT a call and hired them to do IT support work.

I like it when a story has a happy ending. Lucy sent me a hand-written thank you card and a gift certificate to Hayden’s Grill, so I’ll enjoy some fine dining tomorrow night with my lovely wife.

thank you

If you network, then think about giving some referrals to businesses that you know, like and trust.


A New Year, A New Look

Written: March 20, 2013

The largest annual festival in Tualatin is coming up this summer on August 9th and 10th, called the Tualatin Crawfish Festival. It’s organized by the Tualatin Chamber of Commerce and the CEO, Linda Moholt wanted a fresh, new look for the web site this year. Valia Eskandari of Edge Graphics Company provided the graphical design, then I developed the site in WordPress so that the Chamber office can make their updates using a web browser.

Here’s the new look for 2013:

Tualatin Crawfish Festival

I’ve teamed up with Valia before, we combined freelance skills and created the Tualatin Chamber of Commerce web site as well.

I look forward to another fun year at the Tualatin Crawfish Festival, eating food on Friday night, walking in the parade on Saturday morning, and working the dunk tank as a fund raiser for the Veterans of Foreign War, Men’s Auxiliary.

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Software Update from Amazon

Written: March 17, 2013

Two years ago I bought my first e-book reader, the Amazon Touch, and have enjoyed reading books on this portable device. Many people today are asking if e-book readers are still relevant given the popularity of 7″ color tablets like the Nexus 7 and Amazon Kindle Fire devices. Since I own both a color Nexus 7 and Kindle Touch, I can tell you that my immediate preference for reading is the Kindle Touch because of how easy the text is on the eyes with the Kindle Touch compared to the glossy screen of the Nexus 7.

Today my Kindle Touch had a new document from Amazon and it alerted me to a new software update from Amazon where they updated the software. I was impressed that Amazon even bothered to update a 2 year old device, because most companies never update their devices with improved software features, instead they hope that you upgrade devices to get the new features which is certainly most costly for us as consumers. New features include:

After I read the notice from Amazon and let my Kindle Touch go to sleep then the update started.

Software Update

Software Update

Next, the Kindle restarts:


Kindle Restarts

Kindle Restarts

Finally, we see the update User Interface with icons for Back, Buy, Search, Settings:

Updated Kindle UI

Updated Kindle UI

Opening a book and clicking the Settings show some new features, like how much time to finish reading the book:

New Kindle Settings

New Kindle Settings

I have to commend Amazon for adding new features to the Kindle Touch, they really do care about their customers and continue to support us.

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