Regus – Room for Improvement

Written: January 8, 2021

Back in 2011 I started leasing office space within 2 miles of my home, in order to meet my web prospects and clients face to face, while having a separate place from my home to do business. It worked out quite well for several years, then in 2013 my landlord was purchased by Regus and the office continued to thrive.

A few years ago I switched my contract and became a virtual tenant, meaning that my mail was still delivered to the office, but I worked from home and only visited the office to pick up mail or meet with a client. I had to schedule that office meeting room, and the system continued to work well.

In 2020 we had the global pandemic and most everyone started to work from home, so there was much less stigma to using a home office. I recently decided to cancel my virtual tenant agreement with Regus, so logged in and clicked around to find out how to cancel my account, but then I got stuck on the following screen:

 

In the bottom right corner there’s a greyed-out button called End Agreement, however you cannot click it. There’s really nothing to click on for this page, there’s no checkbox, there’s no radio button, clicking the colored area does nothing. I waited 35 minutes on hold with Regus today, and the support lady politely walked me through each screen, until we reached this one. She asked me to try another browser than Google Chrome, so next I tried Safari, same issue.

She asked me to try another computer, not a Mac. No problem, I tried Windows, same response, I cannot click End Agreement. She reluctantly admitted that another client had the same issue, so she filed a technical ticket and will follow up again with me on Tuesday.

Regus, I expected your web site to actually function, so what happened to your QA process?

The moral of the story is to check your own web site, just like a client would, and know that all features are in fact still working, Keep your customers happy, even when they say goodbye during the pandemic.

Here’s the unpublished support phone number for Regus: (888) 866-9799.

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Double-check Mass Email before Sending

Written: December 2, 2020

I just received an email from Banner Bank, a trusted sender where our charitable veterans group does banking. The message today had the familiar Banner Bank logo, came from a bannerbank.com email address, used proper grammar, so looked quite legitimate, but the one thing that had me pause was the greeting:

banbnewusr

Normally, they would address the message with:

Daniel Payne

I imagine that the sender mistyped a field name, and then didn’t run a test before sending out a mass email.

 

Addressed to: banbnewusr
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Setting up Apple Mail for IONOS

Written: September 29, 2020

The Apple Mail app comes built-in with any Apple iPhone, iPad or MacBook laptop. There is a one-time setup process, here’s how to do it on a Mac:
 
Open you Applications folder and click on: Mail
 

Fill out the three fields for your new mail account:

Screenshot

Fill out these fields:

Screenshot

Click: Done

That’s it. Mail setup is a one-time process, now you get to enjoy your new email account on your Apple device.

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SharePoint Phishing Scam

Written: August 13, 2020

Landing in my email inbox this morning was a respectable-looking message that had a SharePoint logo at the bottom of it, but I suspected that it may be a Phishing scheme to steal my identity.

Phishing email with SharePoint

I didn’t fall for this Phishing scam by clicking the Orange button labeled Open, because of several factors:

On closer inspection if I just hover my cursor over the Open button it reveals where this Phishing email wants to send me:

Phishing address
Malicious Address, Do Not Click Open

That web address is not really legitimate, because a real address would be something like www.ionos.com, not mail-ionos.fa523.web.app.

Summary

Be suspicious of every email sent to your address, because these Phishing schemes are intended to send you to a fake web site where they will steal your username and password combination, then take over your digital identity on one or more web sites. Use some of the techniques that I listed to determine if this email message is real or Phishing.

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