Award-winning web development since 1995
Written: October 11, 2018
There are many ways for business owners to keep in touch with their clients and prospects, email being a big one as a marketing choice, however you must remember to let your email recipients opt-out of your messages. It’s part of Federal law called the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) passed back in 2003.
Today I received three email messages from three different organizations and I politely, but quickly clicked the link for Unsubscribe on two of them, and was removed from their lists. The third Unsubscribe link was from a message sent by the popular email firm Mailchimp:
Mailchimp email
Mailchimp Unsubscribe
Clicking the Unsubscribe link brought me to a page on their site, where I dutifully filled in my email address, only to be shocked that the page didn’t accept my address:
Mailchimp fail
Hmm, that’s not a good response to someone who honestly doesn’t want to receive so much email, and Mailchimp is a large company with many years of experience with email marketing, so somehow their system doesn’t think that my address is proper. I had to browse the mailchimp.com site to find a place to communicate my dilemma in more detail, so hopefully Mailchimp will fix the glitch in their web site so that this doesn’t happen any more.
Tags: email, MailChimp
I use LinkedIn every day and recently I connected with a new person living in Europe. We sent some messages back and forth using LinkedIn, then he sent me a direct email. When I replied to his email message then it quickly got bounced back. Have you ever sent an email message to a person that you know, however you quickly received a bounced back message telling you that you message wasn’t delivered? What should you do to remedy this situation?
Here’s the bounced email reply that I received today:
Bounced Email Reply
Reading this email I discovered why my email didn’t get delivered:
We all hate to receive spam email messages, so our web hosting companies that provide email services have banded together to identify the spammers, and they do this by subscribing to lists of suspected or known spammers. A blacklist has the IP addresses where spam emails are coming from, so in this case the IP address of 74.208.4.197 has been known to send out spam emails.
My web hosting company is 1and1.com, and they offered something called a shared hosting plan to keep their costs low. What that means is that when I sign up for a shared web hosting plan that there are maybe 100 or more other customers using the same email server and web server that I am using. So even if I am not personally sending out spam, there is certainly another customer of 1and1.com that is also using our shared server and they are the ones sending out the spam.
Well, these blacklist companies cannot discern between email senders, so instead they just note the entire IP address, which in this case is now blocking email from 100 or more shared hosting customers, like me. My recourse is to phone up the technical support folks at 1and1.com and alert them to this blacklist issue, then they contact each of the blacklist companies and assure them that the real spammer has been identified and stopped, so please update your blacklist and remove the IP address of 74.208.4.197
This is a process and can take hours or days to get resolved, so my options to work around this issue for my one email address going to this one recipient are to:
The Internet is a complex place and sometimes our email messages will be bounced back, so take hope, call up your web hosting vendor and explain what has happened and get them to go and advocate on your behalf and get your IP address off of the blacklists.
Tags: 1and1, blacklist, email
Each morning as I start my work routine the first thing that I do is read the Inbox of my email to see which messages require my attention for the day. Today I received two new email scams that at first blush looked almost legitimate.
Domain Abuse Notice
That email subject caught my attention, because the last thing that I want is a web site that is infected by something malicious, so here’s what the entire email looked like:
The English grammar looked OK, however the first clue that this was a phishing scam was their request for me to download something by clicking a link. Any legitimate email would instead be coming from my web hosting provider, and they would have specific details like:
This email is from a domain name called domaincop.net, and when you browse that site something comes up in Arabic letters, so this is not legitimate at all, you may safely delete this particular email.
Email Abuse Report
Ironically this second spam email has almost the identical type of subject line as the first email with a colon and a web site address in it:
The link in the Click Here is for a domain at abusemonitor247.com, which is just another junk content web site. Also notice the international phone number area code. Just like the first email scam notice this one has no customer details:
So the moral of this story is beware of warning email messages that prompt you to click or download a report without any account details. Be smart, be safe.
Tags: email, phishing, scam
Since September of 2013 I’ve been on a fitness kick and started to bicycle every week, which means that I visit my local bike shop Performance Bicycle on a regular basis.
One really smart thing that Performance Bicycle does is to follow up your purchase with an email, asking you to write some feedback on their website about what you just bought. This feedback allows other cyclists to hear what you have to say about your purchase, and that in turn impacts their decision on what to buy or even avoid in some cases.
The theory of this is quite sound, and I’ve followed through and posted a handful of times on their web site about my experience with a new pair of cycling shoes, shorts or gloves. One area that Performance Bicycle needs to improve upon is the email message sent out, requesting feedback on a recent purchase, because their email has broken links to images that make the email look just awful:
One of the essential rules in email marketing is to run a test message, to double check that all is well, prior to sending out an email blast to everyone on the list. I’ve told my local store about this broken email message, however I’m not sure that they are telling their management about this glaring error. If you send out emails to customers, please double check that all is well in order to stop an embarrassment like this.
Tags: email
Many businesses use e-mail updates to keep clients and prospects updated and informed about information that is of value. For this to work best you should follow some simple rules:
I’ve been a loyal Acura car owner for many years and some how I got added to their email list, but then decided that I no longer wanted to receive their emails.
At the bottom of the email was a link to update my preferences:
Clicking this link I ended up at www.acura.com and scrolled to the bottom and checked the box to Unsubscribe:
Then to my dismay the page told me that no updates had been made to my preferences:
I then phoned Acura support at 800 382 2238 and asked to be removed from their email list. The Acura phone support asked for my phone number to find my account, but when I provided my phone number he couldn’t find the account. Next he asked for my Vehicle Identification Number which I was unwilling to give him. Finally he asked for my name and had me wait several minutes on hold. Eventually he asked me to forward my latest Acura email to a special address. All of this process was a big hassle and inconvenience to me, a somewhat less than happy Acura customer.
Summary
I’m shocked that Acura has not mastered the art of email communications, and hope that in your business that you will comply with the CAN-SPAM act and make it easy for subscribers to quickly opt-out without placing them in a catch-22 situation where they cannot opt out themselves.
Tags: CAN-SPAM, email
As a small business owner I receive my fair share of unwanted email messages, so today I wanted to show you what a typical phishing email looks like:
Phishing is where the bad guys are impersonating someone else, like the Better Business Bureau, and then they want you to click a link or download a file, however this link or download will likely cause harm to your computer, so don’t do it.
What tipped me off that this was a bogus email?
Using precautions like this you can stay victim-free when reading email each day.
Tags: email, phishingWith the recent growth of smart phone users (Android and iPhone) there’s an immediate question: How do I use email from both my computer and smart phone at the same time?
IMAP (Internet Message Access Protocol)
When you add a new email account to your smart phone you get to decide the type of account, you will want to choose IMAP. Make sure that your other computer is also setup for IMAP, and if it’s instead setup as POP then you’ll have to delete that account and then create a new IMAP account.
IMAP will leave your email on the mail server, so that you can have two or more devices simultaneously using the same account. This is perfect for when you have both a smart phone plus another computer to access your email using popular email clients like Outlook (PC) or Entourage (Mac).
Details
Check with your web hosting company to find out how to setup IMAP because it involves setting up your Incoming Server and Outgoing Server with:
Most web hosting companies also specify that you use a Security Type of SSL and a specific Port Number for both incoming and outgoing messages. My web host is 1and1.com and they have posted online details.
Summary
Enjoy your new smart phone where you can now send and receive emails, just like from your laptop or desktop computers.
Tags: Android, email, IMAP, iPhone, Outlook, smartphone, SMTPMy web hosting company is www.1and1.com and they have a policy of allowing only 99 emails to be sent at once. Today I wanted to send an email invitation to 200 photographers for a July 9th presentation on using social media.
How did I get around the stated limit of 99 emails?
I used Outlook 2007 and the mailmerge feature. In the body of my message I inserted the field for “Full Name”. This made each of my 200 email messages unique, not identical.
It turns out that my web host is really only counting identical email messages in their 99 limit. Hopefully this can help you send out email to larger lists, just customize each message. People often enjoy reading their own name in the first sentence of an email because it means that I probably know who they are.
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I got the 2 emails today and was just a bit suspicious.
They almost look real so I was worried.