Written: April 1, 2013

Apple Provides Excellent Customer Service

In business I love a good deal, so when my daughter wanted to upgrade her phone she fell in love with the iPhone. I knew that AT&T offered refurbished phones for a good price online, so we logged into our account and found a refurbished iPhone 4 for just $0.01.

iPhone 4


The phone was shipped to our home within 2 days of ordering, and my daughter enjoyed using her first smart phone. She was so excited about the iPhone that she started downloading apps, changing the ring tones, getting a case, etc. that we didn’t activate the phone until 15 days later. Upon activation I called her iPhone but she couldn’t hear me speaking. We ran through some diagnostics at the Apple support site and concluded that the speaker wasn’t working.

We phoned AT&T and explained our audio problem with the iPhone and they told us that we were one day late beyond the 14 day limit for a return, instead we needed to talk with Apple directly. The nice AT&T support person connected us with Apple and we found out that we could either have a replacement mailed to us in a few days, or just schedule an appointment at our local Apple store using the online scheduling with the Genius Bar.

Monday morning we arrived at the Apple store in Bridgeport Village and received our replacement iPhone 4, at no cost. The blue-shirted  employees at our Apple store greeted us warmly, found our reservation, and helped us quickly and efficiently. Now that’s superior customer service that will likely make my daughter a lifelong Apple customer.

Apple Store, Bridgeport Village

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Email setup for laptop plus smart phone

With the recent growth of smart phone users (Android and iPhone) there’s an immediate question: How do I use email from both my computer and smart phone at the same time?

IMAP (Internet Message Access Protocol)

When you add a new email account to your smart phone you get to decide the type of account, you will want to choose IMAP. Make sure that your other computer is also setup for IMAP, and if it’s instead setup as POP then you’ll have to delete that account and then create a new IMAP account.

IMAP will leave your email on the mail server, so that you can have two or more devices simultaneously using the same account. This is perfect for when you have both a smart phone plus another computer to access your email using popular email clients like Outlook (PC) or Entourage (Mac).


Check with your web hosting company to find out how to setup IMAP because it involves setting up your Incoming Server and Outgoing Server with:

Most web hosting companies also specify that you use a Security Type of SSL and a specific Port Number for both incoming and outgoing messages. My web host is 1and1.com and they have posted online details.


Enjoy your new smart phone where you can now send and receive emails, just like from your laptop or desktop computers.

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