Written: February 12, 2018

Already Covered

Oregon Health Care Web Site Woes

I don’t really like the idea of being forced to choose healthcare from a government site instead of the free market, but that’s the system that we have so I make the best of it. Today I received an email message about my health care account:

State email

State email

The first funny thing about this email is that Apple mail moved it straight into the Junk folder, probably because of the very odd email address of NoReply.Forms@hsoha.state.or.us

The second point which bothered me is that the state of Oregon knows my first and last name, plus my account number, however none of that information is shown in this email, so it really looks like a phishing scheme instead of a legitimate email message.

Point three of concern is that there is no personal information like John Smith, Deputy Director of Oregon Health Services listed in the message.

Fourth point of caution are the two hyperlinks for http://oregonhealthcare.gov because when you click these links you get redirected to another address at http://healthcare.oregon.gov/Pages/index.aspx, something that criminal web sites regularly do. I mean that state is going out of their way to make me not believe this email at all. I then have to guess that the proper link to click is called Already Covered:

Already Covered

Already Covered

Next I have to read a paragraph to find yet another link to click:

one.oregon..gov

one.oregon.gov

This link actually brings me to the correct web site address that should’ve been in the email to start with, but for government reasons wasn’t. Finally, so I try my login credentials:

Login

Login

Of course my password is rejected because the government wants me to change it again, so another several clicks and I have yet another new password. Now it tells me that I have two cases to consider:

Two Cases

Two Cases

I try both cases, yet each one has no new messages for me:

No messages

No messages

So, I’ve spent some 15 minutes trying to read a message from one.oregon.gov, yet there aren’t any messages. Can you imagine how frustrating my web experience with this government web site is right now?

It’s really beyond all reasonable expectations to have citizens like myself trust the ineptness of the Oregon web site that is here to help me with health care information and insurance.

I have many online accounts like for banking and my IRA that are 100% functional and easy to use, nothing like the brokenness of the one.oregon.gov web site. I’m counting the days until health care decisions and web sites go back to the private sector again, because honestly the old web sites worked quite well and for a price that I can afford.

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