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If At First You Don’t Succeed

My previous blog reported on a defective HP printer after only 5 months of very light use, so today after a bike ride I returned home to find my replacement HP Officejet Pro 6830 printer all ready to un-box and setup. I was giddy with excitement, because who doesn’t like receiving a free gift in the mail? The old printer was unplugged, cartridges removed, then the replacement printer was plugged in and I re-used my previous cartridges. Setup went along only so far, and then I received a warning page about my cartridges telling me to, “Install the Setup Cartridges”.

HP 6830 printer

I tried a second set of cartridges that I had bought last week and used on my defective printer, but these weren’t accepted by the replacement printer. I phoned HP tech support and spent the next 54 minutes following inane instructions from a person living in a far away land where English was not their first language. Out of curiosity I took the brand new cartridges sent with the replacement printer and tried those, suddenly my setup screen advanced a few more steps until it reached Printer Alignment. At this step out came a page in pretty cyan colors, but not other colors, followed by a dialog, “Alignment Failed”.

Tech support promised to send out yet another replacement printer to replace the first replacement printer. My oh my, how can a major company like HP stay in business when their consumer printers seemingly don’t quite work as advertised? After buying HP products since the 1970’s I’m not sure why I would ever buy anything from HP for the rest of my adult life. How can such a great brand like HP have so much trouble making their printers work, out of the box?

No more HP ever

This Post Has 2 Comments

  1. George Cruise

    Great Efforts brother for the troublesome you faced.

  2. Tiksha Sharma

    Sometimes big brands like HP doesn’t make any choice for customers.

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