Written: August 21, 2012

Bad Checkout Experience

I love gizmos and when I found a new Linux-based computer for just $35.00 I had to get one, it’s called the Raspberry Pi:

The company that builds the computer sells through resellers, so I selected to buy from a company called Element 14. Checkout went just fine until I had to confirm my shipping preferences and then I got a 403 error and had to contact the support team 800 number in New Jersey.

First question from tech support, “Have you cleared your browser Cookies recently?”

My reply, “Uh, no, and what does that have to do with anything?”

Support, “What browser are you using?”

“Google Chrome”, I said.

“OK, try a different browser”, she said.

“Hmm, I will give it a try. OK, that’s working with Safari.”, I replied.

Summary

If you have an e-commerce site, make sure that it works in all standard browsers:

If you don’t test all browsers then you will make customers upset, and then they don’t come back for more business or they take up your support time.

 

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One response to “Bad Checkout Experience”

  1. Daniel says:

    Good news, my Raspberry Pi arrive on Wednesday so I’ve been spending time getting the wireless keyboard and mouse connected. Another blog to come when I get the Pi to control my Canon 5D camera with WiFi.

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