Written: March 14, 2014

Missing Images

Gathering Feedback after a Purchase

Since September of 2013 I’ve been on a fitness kick and started to bicycle every week, which means that I visit my local bike shop Performance Bicycle on a regular basis.

Performance Bicycle

One really smart thing that Performance Bicycle does is to follow up your purchase with an email, asking you to write some feedback on their website about what you just bought. This feedback allows other cyclists to hear what you have to say about your purchase, and that in turn impacts their decision on what to buy or even avoid in some cases.

The theory of this is quite sound, and I’ve followed through and posted a handful of times on their web site about my experience with a new pair of cycling shoes, shorts or gloves. One area that Performance Bicycle needs to improve upon is the email message sent out, requesting feedback on a recent purchase, because their email has broken links to images that make the email look just awful:

One of the essential rules in email marketing is to run a test message, to double check that all is well, prior to sending out an email blast to everyone on the list. I’ve told my local store about this broken email message, however I’m not sure that they are telling their management about this glaring error. If you send out emails to customers, please double check that all is well in order to stop an embarrassment like this.

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